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Overview
About this policy
This Simsinos privacy policy explains what information Simsinos may handle when you browse, create or use an account, play games, contact support or access related services. It also outlines how information may be used, stored and shared, and which choices are available to Australian players.
Updated: 14 October 2026.
Information
Information Simsinos may handle
| Activity | Information involved | How it is handled |
|---|---|---|
| Browsing the site | Page requests, device details and ordinary connection information. | Used to deliver pages, maintain security and support site operation. |
| Account registration | Details submitted when you create or manage a Simsinos account. | Used to establish, maintain and protect your account. |
| Gaming activity | Information about games, transactions, preferences and account activity. | Used to operate features, meet obligations and improve services. |
| Promotions and rewards | Details connected with offers, loyalty rewards or promotional activity. | Used to administer the relevant promotion and apply its terms. |
| Support enquiries | Your message and information you choose to provide to support. | Used to respond, investigate issues and keep appropriate records. |
Only provide information needed for your Simsinos account or enquiry. Do not send passwords, security codes or unnecessary sensitive details through unsecured channels.
Purposes
How Simsinos uses information
- Provide access to the Simsinos website, account features and services.
- Process account activity, transactions, support requests and preferences.
- Maintain security, prevent misuse and meet applicable obligations.
- Send relevant service notices and promotional communications where permitted.
Simsinos data protection practices are designed to support account security, service delivery and responsible handling of personal information.
Cookies
Cookies and similar technologies
Simsinos may use cookies or similar technologies for essential functions, security, preferences, performance and communications. Your browser settings can help you manage or remove stored cookies.
Your browser may also retain history, cache or downloaded files. These are controlled through your browser and device settings. Read the Cookies Policy for more information about these technologies.
Hosting
Hosting and connection records
When you access Simsinos online, hosting and security systems may receive information needed to deliver the request, such as the page address, connection details and browser information.
Retention periods depend on the type of information, its purpose, legal obligations and the systems used to store it. Current details may be available through Simsinos support.
Sharing
When information may be shared
Simsinos may share information with service providers, payment partners, security providers, regulators or other parties where needed to operate the service, meet obligations or protect users.
External websites and services have their own privacy policies. Review those policies before submitting information or following links from Simsinos.
Security
Security and sensitive information
Protecting account information
Take care when entering passwords, identity details or payment information. Use only the official Simsinos channels and check the destination before submitting sensitive information.
- Never share a password or one-time security code in a support message.
- Keep account recovery details private and up to date.
- Check screenshots for personal or financial information before sending them.
- Use current browser, device and security software where possible.
Retention
Retention and deletion
| Information | Retention or control |
|---|---|
| Account and service information | Kept while needed for the account, service delivery, security or legal obligations. |
| Support communications | Retained as needed to respond, resolve issues and meet record-keeping requirements. |
| Marketing preferences | Managed through available communication controls or by contacting Simsinos. |
| Connection and security records | Retained according to operational, security and legal requirements. |
The applicable retention period depends on the information and the reason it is held.
Your choices
Simsinos privacy choices
You may review or update available account details, manage communication preferences and contact Simsinos about personal information connected with your account. Some information may need to be retained for security or legal reasons.
Australian privacy rights may include access, correction and questions about how personal information is handled. The OAIC privacy guidance provides information about Australian Privacy Principles. For account-specific requests, contact Simsinos through the available support channel.
More information
